Feedback and Inquiries
Before contacting BRP, please see if your question might already be answered in the following section.
Service Questions
An independent technician that has taken Rotax Maintenance Training (iRMT) forms the basis of all Rotax® aircraft engine support. The top level of support is the regional independent Service Centre (iSC). They are responsible for Rotax® engine and genuine part sales as well as support. To assist them, each iSC has a network of independent Repair Centres (iRC). The iRC have been selected and approved by the iSC. However, none of the iSC or iRC can exist without a trained and current iRMT rated technician.
Check your Line Maintenance Manual for the manufacturer recommended service intervals. You can also access digital versions of the manuals at www.FlyRotax.com or www.RotaxFlyingClub.com
Your authorized independent Service Centre, iSC, is the first line in answering technical questions. If you’ve already contacted your iRMT or iRC and they were not able to provide a satisfactory response to your question, you can contact the iSC and they will find an answer for you.
You can access digital versions of the operator’s manual. In addition, a hardcopy version can be purchased from your authorized independent Service Centre.
Your first step should be to raise your concern to the service manager of the iSC. If you are still not satisfied with any aspect of the service performed on your engine, you can then contact the regional distributor. (see the listings in the operators manual)
Please consult the "Storage" section of your operator's guide for information on properly storing your Rotax for extended periods. You can also access digital versions of the operator’s manual .
Go to www.RotaxiRMT.com and locate the nearest technician or Centre to your airfield.
Warranty Questions
Your first step would be to take your product to an authorized warranty depot for diagnosis. The independent Rotax Maintenance Technician, iRMT, can help determine if the repair will be covered under warranty.
Yes, the warranty always follows the engine as long as the registration is updated.
Yes, any authorized iSC should be able to assist you with factory warranty work.
No, vehicle transportation to and from the depot is not included and is the owner's responsibility.
If a part failure is not deemed to be due to a manufacturer defect, it is possible that the repair would not be covered under warranty.
Parts and accessories
You can obtain Rotax parts and accessories from your authorised Repair or Service Centres, iRC or iSC. You can access the parts listings from any authorised outlet and the parts catalogs are also online via www.FlyRotax.com
Please get in touch with the selling outlet and talk with their parts department.
Discuss your concern directly with the parts manager at your iSC. If the concern is still not resolved to your satisfaction, please contact the regional distributor.
Promotions and Marketing Questions
Your authorized Rotax dealer will have access to all current promotions and incentives. The manufacturer, OEM, of your aircraft may have separate incentives so contact them for any information.
Raise the issue with the dealer where you purchased the unit. If you are still having trouble obtaining any promotional discounts or items that you feel should be applicable to your purchase, get in touch with BRP customer service and we'll assist you.
Product recalls and safety bulletins
The responsibility for notice is with the original equipment manufacturer of your aircraft or kit, the OEM. If you purchased an engine alone from a independent Service Centre it would be from them. Rotax additionally posts directly to the internet on www.FlyRotax.com all information regarding safety recalls. You can also register at www.RotaxOwner.com with your email and receive notice of any new release.
Your authorized dealer is equipped to verify if there are any outstanding safety bulletins or recall notices applicable to your engine using your 7 digit serial number.